FAQ

Frequently asked questions

Shipping


We will endeavor to ship your order within 48 hours from our warehouse, but may vary on shipping and roasting schedules. We ship via Fastway and Australia Post Monday to Friday. These carriers observe most holidays and this may affect shipping times. Feel free to email us hello@cavalierroaster.com.au or you can reach us at: ph - +61 7 3293 4003 Monday to Friday 8am to 4pm.




Returns


We can’t accept returns on coffee due to being a perishable item. But we want you to be happy wit your purchase. If there is an issue with your coffee, or there are any issues with your order, please contact us within 48 hours receiving your order on ph: +61 7 3293 4003. We’ll gladly accept returns or exchanges on defective items. If a product is faulty, we certainly will make it right. But we can’t accept returns on items that are in working order. Be sure to return items (non coffee) within 30 days of purchase date. Items purchased online can be returned through the mail. Send to: Cavalier Roastery Unit 6, 29-39 Business Drive, Narangba Qld 4504 We do not offer exchanges for coffee gear, however refunds can be applied to future orders. Email the order number, your name, reason for return, the item and quantity you are wanting to return to: hello@cavalierroaster.com.auor give us a call ph +61 7 3293 4003. We will let you know how your return will be processed. Unfortunately, we cannot refund the shipping cost. Items damaged in transit, will be replaced. We generally ask for photos of the damaged items, so we can show to the transport companies. Let us know the original order number and best address for the return shipment.




Coffee


Our coffee blends are generally medium/light roast, and our single origins are lighter. We source high quality coffee and roast just enough to get the best flavour out of the beans. . Your order will be either roasted fresh, picked from exisiting shelf stock that is within 10days post roast as this is still within our timeframe for recommended minimum resting or taken out of our library of of frozen goodies that have been sealed away in time. Our roaster and the profiles we use create super coffees that age incredibly well. Our roasts are useable from 7days post roast but we would highly recommend waiting for a minimum 14-21 days post roast to get the best out of them, and this ageing continues to taste amzing all the way up to 45 days as the notes will get noticably more balanced. We provide tasting notes with each bean we produce, but don’t worry if you can’t pick up on the nuances of our tasting notes in your coffee. Flavour is an individual thing, so we created a tasting guide to help you find your way around flavour profiles, but everything is subjectional to your tastes. We prefer not to ship ground coffee, for quality reasons when possible. The minute you grind coffee it starts to oxidise which accelerates the ageing process. Fresh is always best, but the most important thing is that your drinking amazing coffee too as life is too short for bad coffee, so if you need assistance with grind let us know. Our selection reflects the season growing of coffee from our producers around the world, which means some specific regions are only available during certain periods of the year. But don’t worry our blends are available all year round, and our skilled roasters work with suppliers and oprigins to keep these blends producing their best throughout the seaosnal crops.




Education


We conduct regular coffee cupping and tastings at Cavalier, check our website and social media for specific days and times, or contact customer service on hello@cavalierroaster.com.au Our cupping seasons are a great way to learn more about the aromas and flavour profiles of the different types of coffees.




Feedback


Quality of product and service is key to our business, so we encourage you to leave feed back to help us improve your next experience with us. Contact customer service on hello@cavalierroaster.com.au When you email us, you’ll be contacting a small team of coffee loving people. Former baristas and coffee roasters, who are there to help answer your questions. Need help with your aero press? We can walk you through it. Or need advice on what coffee to buy? We are here to help you make the right choice.